31 Jan '14, 1am

Zappos Customer Service Is Indeed Impressive #runradar

Zappos Customer Service Is Indeed Impressive #runradar

As a company, Zappos is known for their exceptional customer service (indeed, “Powered by Service” is one of their taglines – see logo at left). I’ve long been a Zappos affiliate, meaning I get a commission from sales made via clicks from this site, but I’ve only ever ordered from them a few times. And until today I’ve never had to make use of their customer service. Yesterday I ordered two pairs of Inov-8 insoles from Zappos. I often get asked about thin, flat insoles, and I wanted to check these out for a post I was planning on writing. Mainly I wanted to see if they are the same as the insoles that come in shoes like the F-Lite 195. Anyway, I ordered pairs of the 3mm and 6mm Inov-8 insoles ($10 each) and I was surprised when a Zappos box arrived on my doorstep today, only about 24 hours after placing the order. When I picked up the package it felt heavier than a package...

Full article: http://runblogger.com/2014/01/zappos-customer-service-is-...

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